Symprex Support Center
Email Signature Manager
Frequently Asked Questions
- Are smartphones and tablets such as iPhone and iPad supported?
- Are email signatures visible when users compose emails?
- Can email signatures include logos and other graphics?
- Can users edit the email signature?
- Is it mandatory to install the agent on workstations?
Troubleshooting
- Email signature does not appear when composing email in Outlook
- Email signature does not appear when composing email in OWA
- Email signature is not showing in OWA App for mobile devices
- Troubleshooting conditional statements in HTML templates
- Troubleshooting the Email Signature Manager Transport Agent
Deployment
Problems & Solutions
- Image in email signature is wrong size in Outlook or OWA
- Image in email signature is replaced with red X when email is created
- Image in email signature is replaced with red X when email is received
- Image in email signature in reply email is replaced with placeholder <image001.jpg>
- Email Signature Manager Agent sometimes removes all signatures
Signature Design
- HTML and CSS support in the Outlook email client
- Using logos and other images in email signatures
- Which fonts can be used in email signatures
- How to remove blue border around hyperlink images
- How to remove underline on hyperlinks