APPLIES TO


Email Signature Manager version 7.x


SUMMARY


This article describes the symptoms and cause of a known issue where Email Signature Manager starts in Manager Only mode even though it is installed in Full Installation mode. This article also describes the resolution for this issue.


SYMPTOMS


Email Signature Manager starts in Manager Only mode even though it is installed in Full Installation mode.


CAUSE


This problem occurs when the Windows WMI Repository is not functioning correctly.


RESOLUTION


The Windows WMI Repository must be rebuilt/repaired.


Run the following command:


winmgmt /verifyrepository


If the result is shown as inconsistent, run the following command:


winmgmt /salvagerepository


To verify the repair was succesful, run the following command again:


winmgmt /verifyrepository


Now restart Email Signature Manager and it should work correctly.


If the problem persists, please proceed to this Microsoft Knowledge Base article for instructions how to fully rebuild the Windows WMI Repository:


http://support.microsoft.com/kb/2554336/en-us


STATUS


The problem is resolved as described above.