APPLIES TO


Email Signature Manager version 7.x


SUMMARY


This article describes the symptoms and cause of a known error about a failure to create Service Connection point during installation of Email Signature Manager. This article also describes the resolution for this issue.


SYMPTOMS


During installation of Email Signature Manager the following error occurs:


Failed to create the Service Connection Point: Unknown error (0x80005000)


CAUSE


The Email Signature Manager installer attempts to update Active Directory with a Service Connection Point for the Email Signature Manager Client Access Service, but fails due to missing permissions.


RESOLUTION


Run the Email Signature Manager installer as a Domain Administrator.


STATUS


The problem is resolved as described above.


The installer will be updated to verify permissions in a future version.