APPLIES TO


Out-of-Office Manager version 5.x
Out-of-Office Manager version 6.x

Out-of-Office Manager version 7.x


SUMMARY


This article describes the symptoms and cause of an unexpected error occurring when logging on to Exchange Server. This article also describes the resolution for this issue.


SYMPTOMS


An unexpected error with the following details occurs when logging on to Exchange Server:


Profile: <ProfileName>
Error: No data was returned calling SXMAPI::GetLogonInfo [serverName = String.Empty, serverVersion = String.Empty]
MAPI: Microsoft Outlook <version number>


In this example the unexpected error occurred when logging on to Exchange Server using the "<ProfileName>" email profile.


CAUSE


The unexpected error occurs because the application does not currently support Cached Exchange Mode and Cached Exchange Mode is enforced via GPO.


RESOLUTION


Use Folder Permissions Manager 7.0.0, or later, and use the application as a Domain Administrator.


Alternatively, ensure that Group Policy does not enforce the use of Cached Exchange Mode for the users of the application. The Use Cached Exchange mode for new and existing Outlook profiles policy setting must be set to Not Configured in Group Policy for the users of the application. Note that in versions of the application that logon using an existing Outlook profile, Cached Exchange Mode may be enabled in the Outlook profile. As long as Cached Exchange Mode is not enforced by Group Policy, the application will disable Cached Exchange Mode for its own session.


STATUS


The problem is due to the application being unable to disable Cached Exchange Mode for its own session when Cached Exchange Mode is enforced via GPO.


The problem is resolved as described above.