APPLIES TO


Email Signature Manager version 5.x
Email Signature Manager version 6.x

Email Signature Manager version 7.x


SUMMARY


This article describes troubleshooting when conditional statements in HTML templates are not working as expected.


INFORMATION


To ensure that conditional statements in HTML templates work follow these steps:


  • Verify in the HTML source that each conditional statement is on one line, and not broken into multiple lines.

  • Verify in the HTML source that each conditional statement is correctly formatted without any additional spaces (multiple spaces in the source will only appear as one space in Design Mode).

  • Verify in the HTML source that each conditional statement is correctly formatted without any spaces appearing in the HTML encoded form ( ).