APPLIES TO


Email Signature Manager version 5.x
Email Signature Manager version 6.x

Email Signature Manager version 7.x


SUMMARY


This article describes troubleshooting why email signatures do not appear in Outlook when composing email, even though there are no errors in the deployment log.


INFORMATION


The following are common reasons why email signatures that have deployed without any errors do not show in Outlook when composing email:


  • The signature template does not include all email formats. For example only an HTML template has been created, but email is being composed in RTF or Plain Text format.

  • Outlook meeting invitations are in RTF format. If an RTF template has not been created, then the meeting invitation will appear to have no signature included.

  • Group policy is configured to disable Outlook signatures, which results default signatures configured by Email Signature Manager being disabled.

  • You are running an old version of the version 5.x/6.x deployment tool or the version 7.x agent (the agent for version 7.x starts at version 1.x).


Verifying the Signatures used by Outlook


You can check how signatures are configured in Outlook as set out below.


In Outlook 2003, the signature settings can be found as follows:


  • In the Tools menu, click Options.
  • Select the Mail Format tab.
  • Check the settings in the Signatures section at the bottom of the tab.


In Outlook 2007, the signature settings can be found as follows:


  • In the Tools menu, click Options.
  • Select the Mail Format tab and click the Signatures... button.
  • Use the Signatures and Stationery dialog to check the settings.


In Outlook 2010, Outlook 2013 and Outlook 2016, the signature settings can be found as follows:


  • On the File page, click Options.
  • Select the Mail page and click the Signatures... button.
  • Use the Signatures and Stationery dialog to check the settings.